Refunds and Exchanges on Tickets at An Lanntair
Terms and Conditions
Tickets are subject to the following terms and conditions, together with all other statements or directives shown on the ticket.
Terms of Sale
Tickets are sold as non-refundable, non-transferable as clearly stated on the rear of all tickets unless an event is cancelled by An Lanntair.
An Lanntair may take tickets back for certain sell out events for re-sale at our own discretion. In this case the original tickets must be returned to us before a re-sale can take place.
Cancellation & Postponement
- In the event of cancellation or postponement of a performance, any refunds to be made to the purchaser shall be at the discretion of An Lanntair and will be made to the original purchaser via the same method that was used for payment.
- Adverse weather – An Lanntair will refund tickets on events that have been cancelled due to adverse weather. However, if customers cannot attend an event that is taking place due to bad weather we may offer an exchange at our own discretion.
- In the event of a date change at short notice (within one week of the event) An Lanntair will use reasonable endeavours to notify customers who purchased tickets from An Lanntair of the conditions that apply. Any refunds to be made to the purchaser shall be at the discretion of An Lanntair and will be made to the original purchaser via the same method that was used for payment.
- Events held at An Lanntair by external hires may be subject to different terms and conditions. Please see your tickets for details.
- Nothing mentioned in the aforementioned provisions shall affect the statutory position of the consumer.
We offer a concessionary rate on selected events and performances for:
- Those in full time education
- Young Scot Card Holders – http://young.scot/the-young-scot-card/
- In receipt of benefits
- Senior citizens
Concessionary tickets must collected in person and with valid proof of concession status.
Please note these concessions do not apply to cinema tickets.
If you have any questions about An Lanntair’s terms and conditions please contact Head of Marketing, Kathryn Lamont Smith – firstname.lastname@example.org
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An Lanntair Data Protection Policy
Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.
We are committed to:
- Ensuring that we comply with the eight data protection principles, as listed below.
- Meeting our legal obligations as laid down by the Data Protection Act 1998.
- Ensuring that data is collected and used fairly and lawfully.
- Processing personal data only in order to meet our operational needs or fulfil legal requirements.
- Taking steps to ensure that personal data is up to date and accurate.
- Establishing appropriate retention periods for personal data.
- Ensuring that data subjects’ rights can be appropriately exercised.
- Providing adequate security measures to protect personal data.
- Ensuring that a nominated officer is responsible for data protection compliance and provides a point of contact for all data protection issues.
- Ensuring that all staff are made aware of good practice in data protection.
- Providing adequate training for all staff responsible for personal data.
- Ensuring that everyone handling personal data knows where to find further guidance.
- Ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly.
- Regularly reviewing data protection procedures and guidelines within the organisation.
Data Protection Principles
- Personal data shall be processed fairly and lawfully.
- Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
- Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date.
- Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998.
- Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
- Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.